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RES201 - Successful Site Management

This course covers trends and issues that affect the housing industry and teaches proven multi-family housing management skills with a focus on high standards of performance within today's economic realities and your market.  The course reflects the residential manager practical needs, the employer expectations, and resident priorities.

Course Content

Human Resource and Relationship Management

  • Management styles
  • Intergenerational dynamics
  • Employee motivation
  • Recruiting and hiring
  • Employment laws
  • Communication
  • Performance evaluations
  • Fostering productive relationships with conventional owners
  • Affordable housing ownership entities and regulatory bodies
  • Student housing owners, students, parents, and university staff

Legal Issues and Risk Management Strategies

  • Insurance, security and emergency procedures
  • Landlord-tenant laws
  • Lease-term provisions
  • Unique leases and addendums for affordable housing programs
  • Strategies for addressing student housing leases 

On-site Maintenance Management

  • Maintenance systems
  • Working with contractors
  • Inspections (including additional regulatory inspections required for affordable housing)
  • Service requests
  • Energy and water conservation strategies
  • Environmental hazard procedures
  • Managing “The Turn” for student housing

Property Financial Management

  • Accounting
  • Budgeting
  • Operating expenses
  • Capital expenses
  • Financial reports

Marketing and Leasing

  • Demographics
  • Target markets
  • Student housing campus analyses
  • Comparison grid analysis
  • Marketing strategies and social media
  • Leasing tactics
  • Affordable housing wait list procedures
  • Fair housing provisions under the Canadian Human Rights Act and resident retention strategies

This course is available in both classroom and home study formats.

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